Place is committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.
We will ensure that all officers, employees and subcontractors are aware of and understand Place’s obligations as well as their own obligations under the Act through training and by maintaining and implementing internal policies and procedures.
This Policy applies to all your dealings with us, whether in person, via telephone, email, correspondence, our website and/or social media platforms.
Purpose of this Policy
- Provide a clear understanding of the personal information we collect and hold.
- Explain how and when we collect, use, disclose and store personal information.
- Inform you of the purposes for which we collect and use personal information.
- Explain how you can access and correct your personal information.
- Explain how to make a complaint and how we handle complaints.
- Outline when we may disclose information overseas.
- Enhance transparency of our operations.
Definitions
Personal Information
Information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive Information
Includes information about racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record, health information, genetic information, and biometric information.
Health Information
Information or opinion about an individual's health, disability, health services, genetic data, or organ donation status.
Collection of Personal Information
We collect personal information necessary to provide our services. This may include:
- Name
- Date of birth
- Residential and postal address
- Email address
- Telephone numbers
- Occupation and business address
- Financial information
- Family details
- Property ownership details
We will only collect sensitive information where reasonably necessary and with your consent or where required by law.
Website Collection
- Email address, name, contact details
- Demographic information
- IP address, browser type, access times, referring website addresses
Use and Disclosure of Personal Information
We use personal information to:
- Assist with buying, selling, leasing property
- Assist with loans and bonds
- Manage tenancy disputes
- Coordinate property repairs
- Access government and registry information
- Marketing and relationship management
We may disclose personal information to relevant parties including legal advisors, financial institutions, government agencies, real estate bodies, and service providers where required to perform our services.
Direct Marketing
You may opt out of direct marketing at any time by:
- Clicking unsubscribe in communications
- Adjusting account settings
- Emailing redcliffe@eplace.com.au
Overseas Disclosure
We may transfer personal information overseas where necessary to perform our services. Reasonable steps will be taken to ensure compliance with Australian Privacy Principles.
Security
- Confidentiality agreements
- Secure document storage
- Secure IT systems
- Access controls
- Website encryption and firewalls
Access and Correction
You may request access to your personal information. We will acknowledge requests within required timeframes and provide access unless an exception applies under the Act.
Contact Us
71 Landsborough Avenue Scarborough, Queensland 402007 3223 5000
redcliffe@eplace.com.au
Complaints
If unresolved, you may contact:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218 SYDNEY NSW 2001
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Review
This policy is reviewed annually and following significant system, legislative, or security changes.
The most up-to-date version will always be available at: placeredcliffe.com.au